Privacy policy

Data Controller : Nicky Ward / Christine Watson-Bartlam

Registered ICO Number: ZA331038

*************  PLEASE NOTE our COVID-19 Privacy and GDPR Policy Addition to our usual policy below:

Track and Trace – if we are contacted by Covid-19 Track and Trace team with a request to divulge a clients details we will need to share your information for legal reasons. This will just be name and number so they can contact you, no other personal information will be divulged. 

Website privacy policy

This privacy policy sets out how Speedwell Complementary Health uses and protects any information that you give Speedwell Complementary Health when you use this website.

Speedwell Complementary Health is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Speedwell Complementary Health may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 31/03/18.


What we collect

We may collect the following information:

  • name and title
  • contact information including email address
  • other information relevant to customer health


What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically (rarely) send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We do not use cookies


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, add into the message that you do not want the information to be used by anybody for direct marketing purposes.

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the GDPR. A small fee will be payable. If you would like a copy of the information held on you please write to Speedwell Complementary Health Centre, Castle Park Road, Wendover, Bucks HP22 6AE

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.



Data collected at time of consultation:

Purpose and legal basis for processing personal data: With consent, Legal and Contract.  At consultation the information is used to connect the correct client with the correct information files. From the website information is used to answer queries. All data processing is required for therapeutic activities and the occasional marketing newsletter.


Circumstances where data may be shared with other agency:

All information is treated in absolute confidence with the following exceptions: immediate risk of substantial harm to self or others; sexual abuse of children; information relating to serious breaches of the criminal law and under a legal requirement, e.g. terrorism, drug money laundering; or via court order for disclosure.

Information can be accessed by Police, Crown Prosecution Service, Solicitor’s court, and for legal cases.


In the event of your therapist’s incapacity during your ongoing treatment, arrangements have been made with a fellow work colleague to contact outstanding clients if necessary.  She will need your permission to pass on your name and phone number to a nominated therapist to carry on your treatments and offer appropriate support and advice. They will then seek your permission to retrieve your notes.


Clients records storage: Paper based in locked filing cabinet, Speedwell Office, plus secure home office when inactive and before safe disposal. Email enquiries from the website will be held for 1 month before being deleted from the inbox.


How long kept before being securely destroyed: At least 5 years as stated by Professional Indemnity Insurance in case of professional complaint or litigation.


Information held:  Name, Address, phone number, date of birth, email (if provided), and type of therapy are held on computer ( localised, stand alone not Cloud based). Everything else is physically on paper.


Purpose : solely for the use of the therapist to contact you if necessary. The information is not sold or passed on to anyone else.  This may occasionally be used for internal advertising or informing of new services. WE must have your consent to take and use your personal data.   


Client rights under data protection law:

You have the right to:

  • Be informed as to how your personal data is being used
  • access a copy and explanation of your personal data
  • request correction or erasure, in certain circumstances
  • request limiting or ceasing data processing, where applicable
  • get compensation for substantial damage or distress caused by data processing, where applicable
  • you can complain to ICO if concerned about how your privacy data is handled.

At consultation you will be asked to acknowledge your consent to the data collection.